Last updated on May 15, 2024

BCF Privacy Policy

BCF, located at Orionweg 10, 8938 AG Leeuwarden, is responsible for the processing of personal data as described in this privacy statement.

Who is the data controller?

BCF is the data controller for the processing of personal data as described in this privacy statement. Below you will find our contact details:

Company name: BCF
Address: Orionweg 10, 8938 AG Leeuwarden
Phone number: 058 30 30 125
Email address: info@bcf.frl
Chamber of Commerce number: 01057404

For questions about this privacy policy, you can contact us via info@bcf.frl or by phone at 058 30 30 125.

What personal data do we process?

First and last name
Address details
Phone number
Email address
License plate number
Location data (for roadside assistance/towing)
Data about your vehicle (make, model, type, year of manufacture)
IP address
Other personal data you actively provide, for example in correspondence and by phone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under 16 years of age, unless they have parental or guardian consent. However, we cannot verify if a visitor is over 16. We therefore advise parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@bcf.frl, and we will delete this information.

For what purpose and on what legal basis do we process personal data?

Processing your payment. For processing payments for our services.

To be able to call or email you if necessary to perform our services. To contact you in the context of our services, such as roadside assistance, towing, or transport.

To inform you about changes to our services and products. To keep you informed of important updates or adjustments.

To deliver goods and services to you. For performing our services, such as transporting vehicles.

BCF analyzes your behavior on the website to improve the website and tailor the offer of products and services to your preferences. For optimizing the user experience and making our offerings more relevant.

BCF also processes personal data if we are legally obliged to do so. Such as data we need for our tax declaration.

BCF does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data: Customer data: 7 years (statutory retention period for administration). Location data: 24 hours (for order processing).

Sharing personal data with third parties

BCF does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
With companies that process your data on our behalf, we enter into a data processing agreement to ensure the same level of security and confidentiality of your data. BCF remains responsible for these processing operations.

Examples of third parties with whom we share data include insurers, leasing companies, dealerships, and emergency call centres, to the extent necessary for the provision of services.

Cookies, or similar techniques, that we use

BCF only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Access, rectify, or erase data

You have the right to access, rectify, or erase your personal data.
In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by BCF, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.
You can send a request for access, rectification, erasure, data portability of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@bcf.frl.
To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond as quickly as possible, but within four weeks, to your request.
BCF also wants to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://www.autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

If you suspect a data breach, please contact us immediately via info@bcf.frl.

How we secure personal data

BCF takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration.

If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@bcf.frl.

Questions?

Do you have any questions about our privacy policy? Please contact us via info@bcf.frl or call us at 058 30 30 125.