Check spare key
Can someone bring a spare key? Tell us right away.
Locked out
Key inside the car and door locked?
Getting locked out happens faster than you think. BCF Mobiliteit helps calmly and checks what is safe and least likely to cause damage.
Situation
Key in car, boot or ignition
Goal
Prevent damage as much as possible
Next
Help on site or transport
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First get the situation clear
Leave windows and rubbers alone
Trying to pry things open quickly damages doors, glass or paint.
Call emergency services if urgent
Child, animal or medicine inside? Call 112 immediately if safety is at risk.
Opening the car
Not every car can be opened the same way
Modern cars have different locks and security systems. We therefore check per vehicle what is sensible and what the risk of damage is.
Sometimes opening on site is possible. Sometimes transport to a dealer or garage is the better choice, especially with specific key systems.
Keep calm
Avoid damage caused by haste
A jacket, bag or phone behind glass can be stressful, but damage from trying yourself is often more expensive than proper coordination.
Our control room asks for make, model, year and where the key is. That helps us estimate what is realistic.
Tell us this first
- Make, model and year of the car
- Where the key is
- Whether a spare key is available
- Whether there is urgency because of a child, animal or medicine
Approach
How we handle lock-outs
1. Discuss situation
We ask what is inside the car and whether there is immediate urgency.
2. Estimate options
We look at vehicle type and key location.
3. Help on site
If opening is responsible, we try carefully.
4. Alternative
If opening is not responsible, we discuss transport or dealer help.